FAIL: Nestle’s Social Media PR Blunder

One of the foremost reasons why engaging with social media can be advantageous to businesses is that they can catch customers’ concerns about their company that they are sharing with their neighbours in cyberspace and address them directly before too much damage...

Tim Horton’s: Marketing Hot Water

Tim Hortons is in a bit of hot water due to a marketing misstep. Their latest television commercial is a touching one, so much so that many viewers were moved to learn more about the featured family, the “true story” that this commercial was based on. The...